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Vendor: Microsoft
Exam Code: 70-685
Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician

Twenty new laptop computers are joined to the domain.
Users of the new laptops report that they can access the Exchange server, but they cannot access file shares or internal Web sites when they are outside of the office.
Other remote users can access file shares and internal Web sites when they are outside of the office.
You need to ensure that users of the new laptops can access file shares and Web sites on the internal network when they are outside of the office.
What should you request?

A.    new user certificates for the laptop users
B.    new computer certificates for the laptops
C.    the user accounts for the laptop users be added to the Baldwin\Direct Access group
D.    the computer accounts for the laptops be added to the Baldwin\Direct Access group

Answer: D

The help desk technicians discover that Windows Defender definitions are not up-to-date on client computers. The help desk technicians report that other critical updates are applied to the client computers.
You need to ensure that all client computers have the latest Windows Defender definitions.
Your solution must comply with the corporate security policy.
What should you request?

A.    a firewall exception be added for msascui.exe
B.    the WSUS server be configured to download and automatically approve Windows Defender definition updates
C.    the Remove access to use all Windows update features setting in the WSUS Policy GPO be set to disabled
D.    the Windows Defender\Turn on definition updates through both WSUS and Windows Update setting
in the WSUS Policy GPO be set to enabled

Answer: B

The help desk technicians discover that some computers have not installed the latest updates for Windows. The Windows Update log files on the computers show that to complete the installation of several updates the computers must be restarted.
You need to ensure that future updates are successfully installed on all computers.
What should you request?

A.    the logon hours for all user accounts be set from 06:00 to 22:00
B.    the Delay Restart for scheduled installations setting in the WSUS Policy GPO be set to disabled
C.    the Allow Automatic Updates immediate installation setting in the WSUS Policy GPO be set to enabled
D.    the No auto-restart with logged on users for scheduled automatic updates installations setting in the
WSUS Policy GPO be set to disabled

Answer: D
http://technet.microsoft.com/en-us/library/cc720539(WS.10).aspx http://technet.microsoft.com/en-us/library/ee532075.aspx 

A new printer is installed on FP1 and is shared as Printer1.
Users report that they receive an error when they try to connect to \\FP1\Printer1, and that after they click OK they are prompted for a printer driver.
The server administrator confirms that the printer is functioning correctly and that he can print a test page.
You need to ensure that users are able to connect to the new printer successfully.
Your solution must minimize administrative effort.
What should you request?

A.    an x86 printer driver be installed on FP1
B.    the permissions be changed on the shared printer
C.    a new Group Policy object (GPO) be created that includes a printer mapping for \\FP1\Printer1
D.    the Devices: Prevent users from installing printer drivers setting in the Default Domain Policy be set to

Answer: A

Case Study 12 – Tailspin Toys (QUESTION 95 – QUESTION 105)
You are the desktop support technician for Tailspin Toys. Tailspin Toys manufacturers and distributes children’s toys. The network environment includes a server infrastructure running on Windows Server 2003 Service Pack (SP) 2 and Windows Server 2008 R2, Active Directory with the forest and domain levels set at Windows Server 2003, and Active Directory Certificate Services (AD CS) running on Windows Server 2008 R2. The company has a Microsoft Enterprise Agreement (EA) with Software Assurance (SA).
The company sites, network connectivity, and site technologies are shown in the following table:

The company’s domain controller layout and details are shown in the following table:

The company’s client computer configuration details are shown in the following table:

The company uses Microsoft SharePoint 2010 as the company intranet and as a document repository for company-related Microsoft Office documents. The URL for the intranet is intranet.tailspintoys.com . There is a Group Policy object (GPO) that applies to all client computers that allows employees who are connected to the corporate network to go to the intranet site without having to enter authentication information.
All users are using Microsoft Internet Explorer 8. All users have enabled the Internet Explorer SmartScreen Filter and the Internet Explorer phishing filter. All of the desktop support technicians are members of a security group named Desktop Admins. The Desktop Admins group is a member of the local Administrators group on all client computers. The desktop support technicians use the Microsoft Diagnostics and Recovery Toolset to perform various troubleshooting and repairs.
All Windows 7 client computers have a directory named tailspintoys\scripts in the root of the operating system drive. The directory contains four unique .vbs files named scriptl.vbs, script2.vbs, script3.vbs, and script4.vbs.
Software Environment
An existing GPO named AppLockdown applies to Windows 7 machines and uses AppLocker to ensure that:
No .bat files are allowed to be run by users and rules are enforced
An existing GPO named RestrictApps applies to Windows XP client computers and uses a Software Restriction Policy to ensure that:
No .bat files are allowed to be run by users and rules are enforced
Data Protection Environment
– Some users at the Manufacturing site use EFS to encrypt data.
– A user account named EFSAdmin has been designated as the Data Recovery Agent (DRA).
– The DRA certificate and private key are stored on a portable USB hard drive.
As part of the yearly security compliance audits, a vendor is due to arrive at Tailspin Toys in a month to perform the yearly audit. To prepare for the audit, management has asked you to participate in an internal review of the company’s existing security configurations related to network security and data security. The management team has issued the following requirements:
New software requirements
– All installation programs must be digitally signed.
– Minimum permissions must be granted for installation of programs.
Internet Explorer requirements
– Users must not be able to bypass certificate warnings.
– Users must not be able to add Internet Explorer add-ons unless the add-ons are approved by IT.
Data protection requirements
All portable storage devices must use a data encryption technology.
The solution must meet the following requirements:
– Allow all users a minimum of read access to the encrypted data while working from their company client computers.
– Encrypt entire contents of portable storage devices.
– Minimize administrative overhead for users as files and folders are added to the portable storage devices.
– Recovery information for client computer hard drives must be centrally stored and protected with data encryption.

Users at the Manufacturing site must have a secondary method of decrypting their existing files if they lose access to their certificate and private key or if the EFS Admin’s certificate is not available.
You need to recommend a solution to ensure that a secondary method is available to users. The solution must not require accessing or altering the existing encrypted files before decrypting them.
What should you recommend that the users do?

A.    From the command line, run the cipher.exe /e command.
B.    From the command line, run the certutil.exe /backupKey command.
C.    Enroll for a secondary EFS certificate.
D.    Export their EFS certificates with private keys to an external location.

Answer: D

You need to recommend a solution to back up BitLocker recovery information based on the company’s existing data protection requirements.
The solution must include the backup destination and the solution prerequisites.
What should you recommend? (Choose all that apply.)

A.    Upgrade all Windows XP client computers to Windows 7.
B.    Store the BitLocker recovery information in Active Directory.
C.    Create a GPO to enroll users for a Basic EFS certificate automatically.
D.    Raise the forest functional level to Windows Server 2008 R2.
E.    Store each user’s BitLocker recovery information on USB keychain drives.
F.    Import the BitLockerTPMSchemaExtension.ldf file to Active Directory.

Answer: BF

A user at the Headquarters site is able to run .bat files on LAPTOP01.
However, you notice that the AppLockdown GPO was successfully applied to the computer.
You need to ensure that the user’s computer complies with the existing AppLockdown GPO
Which service should you start on LAPTOP01?

A.    Application Experience
B.    Application Identity
C.    Application Management
D.    Application Information

Answer: B
Determines and verifies the identity of an application. Disabling this service will prevent AppLocker from being enforced.

Users are prompted for authentication credentials when they browse to the intranet from the company’s servers.
You need to ensure that users can access the intranet from the company’s servers without having to enter their authentication information.
What should you do?

A.    Add the intranet fully qualified domain name to the local intranet zone.
B.    Enable the Automatic logon only in Intranet zone option in the Microsoft Internet Explorer settings
in the GPO.
C.    Reset the local intranet zone custom settings to Low.
D.    Disable the Allow websites to prompt for information using scripted windows setting in the Microsoft
Internet Explorer settings in the GPO.

Answer: B
Logon HTTP authentication honors the zone security policy for Logon credentials, which may have one of four values:
Automatic logon only in intranet zone. Prompts for user ID and password in other zones. After the user is prompted, this value can be used silently for the remainder of the session. Anonymous Logon. Disables HTTP authentication; uses guest account only for Common Internet File System (CIFS).
Prompt for username and password. Prompts for user ID and password. After the user is prompted, this value may be used silently for the remainder of the session. Automatic logon with current username and password. The logon credential may be tried silently by WindowsNT Challenge response (NTLM), an authentication protocol between an end-user client and application server, before prompting.

Existing Internet Explorer security settings and GPOs are applied throughout the company. However, users are visiting websites known by Internet Explorer to host malicious content.
You need to ensure that users cannot visit those websites.
Which setting in the GPO should you enable to achieve this goal?

A.    Turn off Managing SmartScreen Filter for Internet Explorer 8
B.    Prevent Bypassing SmartScreen Filter Warnings
C.    Turn on ActiveX Filtering
D.    Prevent ignoring certificate errors
E.    Turn off Managing Phishing filter

Answer: B
The SmartScreen Filter prevents users from navigating to and downloading from sites known to host malicious content, including Phishing or malicious software attacks. If you enable this policy setting, the user is not permitted to navigate to sites identified as unsafe by the SmartScreen Filter.
If you disable this policy setting or do not configure it, the user can ignore SmartScreen Filter warnings and navigate to unsafe sites.

http://maximumpcguides.com/windows-7/prevent-a-user-from-bypassing-the-smartscreen-filter- warnings-ininternet-explorer/

You need to identify which of the company’s client computers are candidates to use BitLocker on the operating system hard disk.
Which client computers should you recommend? (Choose all that apply.)

A.    all client computers at the Sales site
B.    all client computers in the Headquarters site
C.    all client computers in the Manufacturing site
D.    all client computers that are not TCG compliant

Answer: B
BitLocker Drive Encryption is a data protection feature available in Windows 7 Enterprise and Windows 7 Ultimate for client computers and in Windows Server 2008 R2. http://technet.microsoft.com/en-us/library/ee449438(v=ws.10).aspx

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